A little less admin. A lot more connection.·By Soance Innovations LLP
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ACCOUNT & DATA DELETION

Your account.
Your next step.

Request help deleting your My BNI account or associated cloud data. Cancel any store subscription separately.

Draft for business approval — not yet effective. The proposed policy below must be checked and approved by Soance Innovations LLP before publication or payment onboarding. Existing app-store terms continue to govern current store purchases.

Before you request deletion.

  1. Cancel any active renewal.Use the Apple or Google account that made the purchase. Deleting the app or account does not stop store billing.
  2. Save anything you need.Export notes or other information where the app supports it. Once deletion is completed, removed information may not be recoverable.
  3. Tell us what to delete.Write from your registered email where possible. Specify the entire account or particular cloud data, so we can verify the request and its scope.

We may request proportionate verification. Our proposed completion target is 30 calendar days after verification. Where a legal exception or technical limitation applies, we will explain it and any revised timeframe.

Email directly at info@soance.com with the subject “My BNI account deletion request”. There is no fee to submit a request.

How to cancel a subscription

Prepare a deletion request.

This form opens a draft in your email app. It does not send a message or submit a request from this website. Review and send the email to reach our team.

What the request can cover

Your app account and associated cloud-held personal information, such as user-created content or profile information, to the extent it is within our control and can lawfully be deleted. Tell us whether your request covers the entire account or specified data.

What may be handled separately

Device-local copies, files you exported, another member’s independently held records, app-store billing records, and information that must be retained for tax, legal, security or dispute reasons. Backups may clear according to their retention cycle.

We will explain any data that must be retained and its applicable basis when responding, where permitted. For the full context, see the privacy policy. A sent email is a request for review, not an automatic deletion or a confirmed subscription cancellation.